IDC Integrated Marketing Showcase
In a connected world, agent experience drives customer experience

In a connected world, agent experience drives customer experience

Released: January, 2017

This blog discusses the rise of IoT and the connection and implications for customer experience.

Client: Telus
Asset Type: Blog Posts
Understanding the Importance of Value-Based Selling

Understanding the Importance of Value-Based Selling

Released: August, 2016

This blog post discusses the need for a managed print and document services strategy.

Client: Xerox
Asset Type: Blog Posts
The 3rd Platform Imperative: Powerful, Reliable and Scalable Servers

The 3rd Platform Imperative: Powerful, Reliable and Scalable Servers

Released: April, 2016

The 3rd Platform is the next evolution of IT, surpassing the 2nd Platform of the Internet and client-server computing and the 1st Platform of mainframe computing.

Client: Lenovo
Asset Type: Blog Posts
IT Organizations Require Enhanced Skills: 4 Steps to Success

IT Organizations Require Enhanced Skills: 4 Steps to Success

Released: March, 2016

An IT organization's ability to become competent in 3rd Platform (social, mobile, analytics and cloud) is constrained by a talent pool that is growing too slowly to meet business demand and too concentrated geographically for many enterprises to access. In 2013, IDC surveyed CIOs about the skills they'd need to support enterprise strategies until 2018. 

Client: HP
Asset Type: Blog Posts